... a hard-core bus fan, ignored the long-established ISO procedures and bypassed the computerized Duty Dispatch System (TOM) to assign his fellow bus fan part-time BC to operate on routes without relevant route training records. Sometimes these part-time BC were even deployed to cross depot routes without considering their training needs. Such malpractice caused much confusion and difficulties to the depot supervisory staff
P.29
The officer involved, instead of rectifying the situation, went so far as to cover up his wrongdoing by tampering the unfavourable training records of the part-time bus captains registered in the TOM System.
the management had no choice but to admit to ODN and TD that the arrangement was against the proper safety procedures;
P.35
It was a pity that some fanatics treated an ISO accredited company as a bus fan club 巴士迷俱樂部. The bus fan was so spoilt that he ignored the instructions from supervisors, challenged the established procedures of the company, took revenge against complaints from passengers, and caused tragedy that took away 19 lives and injured 60.
